Refund policy

HOW TO RETURN YOUR ITEM?

You can return or exchange the received product within 14 days from the delivery date.

1/ Make sure your jewelry is in the same condition as when you received it, in its original packaging.

2/ Send an email to elena@ilado-canada.com specifying your Name and Order Number.

3/ You can return the product to us, specifying your Name and Order Number, to the following address:

ILADO CANADA INC.
Returns
7839 rue Saint-Denis
Montreal, QC
H2R 2E9

4/ We will refund or deliver your new order, within a maximum period of 14 days following the date of your return request.

5/ NO RETURNS OR EXCHANGES ON PERSONALIZED PRODUCTS