Refund policy

HOW TO RETURN YOUR ARTICLE?

You may return or exchange the product received within 14 days from the date of delivery.

1 / Make sure your jewelry is in the same condition as when you received it, in its original packaging.

2 / Send an email to elena@ilado-canada.com specifying your Name and Order number.

3/ You can return the product to us specifying your Name and Order Number at the following address:

ILADO CANADA INC.
Returns
7839 rue Saint Denis
Montreal, Qc
H2R 2E9

4 / We will refund or deliver your new order, within a maximum period of 14 days following the date of your return request.

5/ You can also return the product to us by hand at the same address, make sure you make an appointment by email at the address elena@ilado-canada.com or by phone at (514) 972-2090, the opening hours of the workshop are Monday to Saturday between 10 a.m. and 4 p.m.